Return and Refund Policy

At Modren Market, we want you to have a smooth shopping experience. Please read our return policy carefully. If you need any assistance, feel free to contact us via our contact page

Return Window

You have 30 days after receiving your product to request a return at your own cost. There are no restocking fees. Please review the conditions below:

Order Cancellation

We process orders as quickly as possible to ensure fast delivery. Once an order is placed, we immediately begin preparing the shipment. Because of this, we do not accept order cancellations after purchase. Thank you for your understanding.

Product Not Arrived

Our estimated shipping time is 5-10 business days (excluding 1-3 days for order processing). If your package has not arrived within the maximum delivery window, please allow additional time. If your order still has not arrived after 3 days, we will provide a 100% refund.

Damaged on Arrival

If your product arrives damaged, please take clear photos and videos and send them to our customer support at support@modrenmarket.us. After verification, you will have two options:

  1. Receive a replacement product.

  2. Get a 100% refund.

Defective or Broken After Use

If your product is defective or stops working within 30 days of arrival, you may return it at your expense. Once we receive and verify the return, we will issue a store credit refund so you can reorder a new product.

Change of Mind

If you change your mind, you have 30 days after receiving your product to return it. Please note:

  • The item must be unused, unwashed, and in its original packaging.

  • Contact us at support@modrenmarket.us to receive the return address.

Exchanges

If you would like to exchange your product, you have 30 days from receipt to do so. The product must be unused and in its original packaging. You will be responsible for return shipping costs. Contact our support team at support@modrenmarket.us for assistance.

Wrong Product Received

If you receive the wrong product, you have 30 days to return it. Once we receive the return, we will issue a 100% refund.

For any further assistance, feel free to contact our customer support team at support@modrenmarket.us.

Modren Market LLC
📅 Monday to Friday: 9:30 AM – 6:30 PM
📅 Saturday: 9:30 AM – 5:00 PM